1. ORDER INFORMATION / RETURNS / EXCHANGES:
a). How can I place an order?
DC House of Fashions utilizes a simple and secure checkout process for quick, easy purchasing. Please follow the below prompts to place an order:
If you already have a DC House of Fashions account:
If you do not have an Ashley Stewart account, you will be given the option to create an Ashley Stewart account during checkout, which will allow you to view your order status, edit email preferences, and much more.
To protect your security, we do not accept orders via email.
b). How can I track the status of my order?
The method of tracking for each order varies according to where and how the package was sent. After placing an order on dchouseoffashions.com, you will receive an order confirmation email, which indicates the merchandise you purchased and the amount you will be charged once the item has shipped.
You will also receive a second email once your order has actually shipped from our fulfillment center. If the order is being shipped to a domestic US address, this second email will include a tracking number and other details that will let you determine the progress of your order.
If the order was to an international address, our carriers do not currently provide similar tracking. The second email will indicate the expected delivery time that it will take for the package to arrive at the shipping destination. If you haven’t received the package by that date, or if you don’t receive these two emails or you would like further information, please contact one of our personal shoppers at email@example.com for assistance.
Please Note: Our customer service representatives will not be able to track or trace any international shipments until the delivery window expected for a shipment has exceeded.
c.) When will my order be processed? When will I receive my order?
Provided that all authorization criteria have been met and the order is approved, all orders placed Monday - Friday by 2pm - EST will be processed within 24-48 hours.
PRIORITY and EXPRESS ORDERS:
Flash Sale days may require an additional two days due to volume purchasing.
d). What is your return policy?
DCHOUSEOFFASHIONS.COM PURCHASES / RETURNS / EXCHANGES:
You can return most items purchased on dchouseoffashions.com to our E-commerce Warehouse. All DHoF™ merchandise sold on dchouseoffashions.com is not available for purchase on Walmart.com. Please refer to the below guidelines for applicable return policies. For all purchases made on dchouseoffashions.com, return instructions are provided via your order form included with your shipment.
“WEB EXCLUSIVE” items, meaning items purchased utilizing PAYPAL, or sold through WALMART.COM can only be returned to our Warehouse.
FOOTWEAR: should be returned in the original box and condition it was received.
SWIMWEAR, PANTIES, AND LINGERIE INTIMATES: MUST have the original tags with the hygienic liner intact. DC House of Fashions reserves the right to refuse all SWIMWEAR, PANTIES, AND LINGERIE INTIMATES that do not meet the aforesaid guidelines.
CLEARANCE AND FINAL SALE ITEMS: are not eligible to be returned.
WALMART.COM PURCHASES AND APPLICABLE RETURNS:
All purchases made via walmart.com are subject to the return terms according to the affiliate website. Please check Walmart.com for their return policy. DHoF™ conforms to all Walmart.com policies.
e). I want to purchase an item that I see on-line, but you do not have my size / color. Will your inventory be updated to carry this item again?
We like to keep our inventory fresh and full of the season's newest styles. Therefore, most items are not restocked. If you would like to know whether an item will be restocked, please contact our Customer Service Representatives at firstname.lastname@example.org.
f). I just placed my order but forgot to use the promotional code/the code did not process. What should I do?
Once an order is placed, a promotional code cannot be applied. Please contact Customer Service at email@example.com. Once the order has shipped, Customer Service may, at its discretion, apply an appeasement for the missed discount.
g. I just placed my order, can I edit or cancel it?
Unfortunately, there is no way to change an order once it has been processed, that includes adding additional items, canceling an order, changing quantity, size or color. All orders, including any placed directly through customer service are sent directly to shipping after completion. Once the order is completed and an order number issued no updates can be made. Customer Service can make adjustments and credits after the package has shipped. If you need to return your order or item, please see the return instructions on the back of the invoice that will be included with your order.
2. ACCOUNT INFORMATION:
a). How do I change my account information such as my email preference?
To change your Email Preferences or Account Information:
b). Why haven't I received my email?
To ensure that email from DC House of Fashions is not marked as spam, add our email address firstname.lastname@example.org to your email account's address book.
c). I forgot my password. How can I update or change the password?
If you forget your password, we can send you an e-mail to your account's email address to assist you. Please Note: Your password is case-sensitive.
3. VALID AND ACCEPTABLE PAYMENT METHODS:
a). What forms of pay do you accept?
DHof accepts the following payment types:
Sorry, we do not accept personal checks, money orders, cash, or cash-on-delivery (C.O.D.).
4. CREDIT CARD BILLING:
a). When Will I Be Billed For My Order?
You will be billed for your order when the order ships from our fulfillment center.
5. PRICE MATCHING:
a). Does dchouseoffashions.com match retail store prices?
We do not match prices offered by retail stores or other retail websites.
a) Do you have a current catalog?
DHoF™ does not have traditional paper catalogs - the shopping experience at DC House of Fashions is exclusively online.
a). How will my order be shipped?
All packages are shipped via the United States Postal Service (USPS) and United Parcel Service (UPS). Please refer to our shipping page for details / guidance.
International shipments are delivered by local postal authorities in most cases.
b). What are your shipping rates?
Shipping rates are determined based on where you are shipping the merchandise and the speed of service selected (i.e. – Standard, Priority or Express). Rates for domestic shipments are generally a flat rate regardless of the amount of your merchandise purchase and will not vary based on distance, only by speed of service. *Rates subject to change*
Our domestic shipping rates can be determined from the table below (this includes shipping to physical addresses and P.O. Boxes provided through the US Postal Service. Rates for packages sent to APO/FPO addresses are rated based on address and package weight elements.): PLEASE ADD AN ADDITIONAL 2 -3 DAYS FOR SHIPPING DURING THE HOLIDAY PERIOD.
SERVICE LEVEL (48 MAINLAND STATES)FLAT RATE*
SERVICE LEVEL (ALASKA, HAWAII).FLAT RATE*
SERVICE LEVEL (APO/FPO/DPO & OTHER US TERRITORIES – GUAM, PUERTO RICO, US VIRGIN ISLANDS, ETC.)
* Flat rate pricing applies for packages up to 50 lbs and with dimensions in length and girth < 130 inches. Shipping for packages above these amounts will be calculated separately based on weight, size and delivery location.
** Express Shipping typically arrives within two to three business days. i.e. if submitted on Saturday or Sunday, the order will ship on Monday and arrive by Wednesday. Flash Sales may require an additional 2 - 3 days due to order volume at our warehouse.
*** Shipping costs may vary. Rate will be calculated upon checkout.
b). Do you ship orders outside of the United States or to US Territories?
Yes! We ship to select international destinations, Canada and US Territories (see below).
Please see our shipping options below:
We ship to the following foreign countries* as well as Canada:
Countries By Region:
Authorization: International orders may be required to scan proof of cardholder identity in order to prevent credit card fraud. We will contact you by email for additional information upon receipt of your order. For more information, please email our Customer Service Department @ email@example.com.
* Country list is subject to change at any time.
Problems with Credit Card approvals may be a result of:
Standard: Delivery Time = 3 - 21 business days